• The share of employees who feel they are paid fairly for the work they do fell to 53%
• 64% of workers with good work-life balance are willing to go above and beyond, compared with 25% of workers with poor work-life balance
• 40% of employees show symptoms of burnout as inefficient processes exacerbated by the pandemic hampers their productivity
• The top reason employees want to stay at a company is having shared values

Employees are exhausted by inefficient work processes, and they’re looking for stability amid concerns about rocky economic trends, according to the 2023 Employee Experience Report from Qualtrics (Nasdaq: XM). 

Qualtrics surveyed nearly 29,000 working individuals across 27 countries, including 2,018 in the UK, to understand how employees feel about the state of the workplace and how their changing relationship with it will define the future of work. 

On the heels of the Great Resignation and return-to-office plans, a fresh collision is brewing between employees showing signs of burnout who are looking for more support and organisations searching for ways to streamline budgets without sacrificing productivity. The pandemic disrupted entrenched organisational practices, opening the door for a new employee experience that better meets the needs of today’s workers. 

Qualtrics’ leading workplace trends for 2023 are: 

• Employees are looking for assurance that both their job and their employer are on solid footing.
• Organisations that support work-life balance will be rewarded with employees willing to give more within working hours.
• Companies will have to address friction from inefficient processes and technology to improve productivity and relieve symptoms of employee burnout.
• Highlighting shared values between employees and organisations will be the top way to retain workers.

“The pandemic dramatically shifted what people need from their employers, and businesses were quick to implement changes to meet their employees’ expectations,” said Sarah Marrs, Qualtrics Director, EX Product Science. “Businesses must do the same now amidst a changing economic landscape where the onus is on them to help meet employees’ basic needs, and help their workforce feel reassured that their jobs are both stable and secure against geopolitical and financial disruption.”

Employees are looking for assurance that both their job and their employer are on solid footing.

Companies will be squeezed by budget cuts at a time when employee satisfaction with their pay is dropping – 53% of UK employees are satisfied, a significant drop from 61% a year ago. And only a third (35%) of UK employees believe their pay is based on their actual performance. 

At the same time, companies are looking for ways to trim their budgets, including reducing their overall headcount while keeping top performers. Employees who are satisfied with their pay are 9% more likely to stay at a company for three or more years, so a decline in pay satisfaction could push some top performers to look for other opportunities. 

“Pay has always been a key hygiene factor for employees, and, unsurprisingly, we’re seeing them place even more importance on it this year. Businesses will need to find ways to address this importance, particularly for their high performers. With constrained budgets that may hinder large pay increases, our data indicates that getting really clear about the fairness of pay and performance evaluation will be beneficial,” said Marrs.

Organisations that support work-life balance will be rewarded with employees willing to give more within working hours. 

When they believe they have a good work-life balance, 64% of UK employees are willing to go above and beyond for their company. Conversely, only 25% with a poor work-life balance would do the same. 

According to Marrs, “This is where we really see the workforce pushing back on overwork. Employers who show they are mindful of their people’s well-being and respect boundaries will likely see increased effort and therefore sustained productivity as a result.” 

Companies will have to address friction from inefficient processes and technology to improve productivity and relieve symptoms of employee burnout.

The pandemic exposed and elevated broken processes that impede worker productivity, and introduced new challenges at the same time. Less than two-thirds (59%) of UK workers say work processes enable them to be productive, down from 63% a year ago. 

Beyond inefficient processes, fewer employees say their technology helps them be productive compared to last year, falling from 61% to 56%. For example, the rapid shift to new technologies during the pandemic made it difficult to introduce cohesive tech strategies, leading to teams using different apps to perform the same tasks or requiring multiple apps to complete a single process. 

The combined effect of these challenges is 40% of employees showing symptoms of burn out, and 37% saying they feel emotionally drained from their work. 

“Heavy workloads, inefficient processes and lack of cohesive tech strategies are all contributors to employee burnout. Burnout is exacerbated by frustration and alienation – the right listening tools can help employers understand the challenges their people are facing, and implement changes that alleviate frustrations,” said Marrs.

Highlighting shared values will be the top way for companies to retain workers, but only if they can also grow their careers there. 

Sharing a company’s values is the top driver of employee retention as workers place more importance on belonging to organisations that reflect their beliefs. When employees believe their organisation is living their values, 63% are likely to stay for three or more years and they are 7% less likely to be at risk of burnout. 

But people also want to be able to advance their career to stay at a company – and less than two-thirds (58%) of UK employees believe their career goals can be met at their current company. Without the availability of ways to learn new skills or develop existing ones, talented employees may look elsewhere for professional growth. 

Read the full UK results here, or download the global 2023 Employee Experience Trends report.