I am a Human Resources (HR) practitioner – through and through. Working at Glassdoor is a dream for me as our platform allows people to find a job and company they love; this is enabled through transparency.
Ask any HR practitioner what’s key to understanding their organization and you’ll hear “transparent feedback”. There are many ways to obtain this feedback: focus groups, everyday conversations, surveys, and more. The two key ways I understand employees sentiment are to 1) look at Glassdoor reviews and 2) review our Pulse data.
One of the keys to getting more feedback is simply asking for it. So we encourage our employees to share their experience through our own Employer Profile on Glassdoor. This shines a light on areas me and my team should focus on to provide our employees a more meaningful employee experience. It also provides those visiting our profile a realistic preview to what it’s like working at Glassdoor. Our intent is that candidates who visit our profile understand Glassdoor’s mission and values, read reviews from current and former employees to get an insider’s view, explore salaries and benefits to understand how we pay our employees, and ultimately envision if Glassdoor is the right fit for them.
Our Glassdoor profile is an open book and available for all to explore and learn from. And in support of being as transparent as possible, we want to take another step forward and share our own internal pulse survey results, externally. Taking a job or making a career move is one of the biggest decisions people make in their lives. We believe by sharing more about Glassdoor and specific teams current feedback, this will help prospective candidates decide whether Glassdoor is a place they will love to work. That’s our mission…we want to help everyone find a job and company they love, including here at Glassdoor.
So, starting today, we are opening up and publishing key highlights and the full report of our Quarterly Pulse Survey. We will start by sharing the quantitative results of our Pulse which took place in February, in addition to sharing results of our Work From Home Sentiment Pulse Survey, which took place in May.
Quarterly Pulse Survey Highlights, Feb. 2020
Below are some of the key takeaways from the quarterly pulse survey conducted in February 2020.
Strengths
- Trust: Employees largely feel they can approach their manager about a mistake.
- People: Employee responses demonstrated that they enjoy working with their colleagues.
- Manager: Employees felt favorably about recommending their manager to others.
Opportunities
- Action Taking: There is room for improvement when it comes to communicating to employees that meaningful action will be taken as a result of this survey.
- Rewards: Employees responded less favorably than in the past about being fairly compensated for their work.
- Company Prospects: We observed a drop in favorable sentiment regarding excitement about Glassdoor’s future.
If you’d like to explore further, you can find the full results here.
Work From Home Sentiment Pulse Survey Highlights, May 2020
We also began to conduct intermittent Pulse surveys to get additional feedback about the employee experience after Glassdoor moved to a work from home policy in March 2020 in response to COVID-19. These are some of the key takeaways from the Pulse conducted in May 2020.
- The majority of employees are finding work from home (WFH) to be productive; however a small number of employees continue to face real difficulties making it work.
- The biggest challenge while working from home is unplugging.
- Most people are not eager to return to work in the current environment and would feel most comfortable returning to an office when a vaccine for COVID-19 is available.
If you’d like to explore further, you can find the full results here.
As Glassdoor continues to take steps to embrace radical transparency as a company, we know it will feel different to be this open, this vulnerable. The guiding light here is whether making this information available and being even more transparent will help job seekers and candidates, if the answer is yes, we’re going to do it.
Glassdoor is committed to radical transparency and we believe it will make the world a better place. It’s going to make us feel uncomfortable at times. And that’s a good thing.
Carina