Personal Shopper, Customer Service Assistant and Pharmacy Manager are the top three most in-demand jobs in the UK, according to new data from LinkedIn, the world’s largest professional network. 

As companies continue adapting to doing business in a COVID-19 world, LinkedIn analysed the roles most in-demand by employers today. These roles have seen the highest percentage growth between June and July 2020 indicating where demand is growing the fastest, and present immediate opportunities for job seekers today. 

Many of the roles are in the customer service and support space and require excellent communication skills, which is the number one most sought after skill by employers globally right now according to LinkedIn data. Soft skills are essential skills that help people be great at their role and are highly valued by companies today.

The top 10 most in-demand jobs in the UK, month-over-month percentage growth and the number of jobs available on LinkedIn today, are: 

• Personal Shopper 
  • More than 10x MoM growth
  • 300+ roles available on LinkedIn
• Customer Service Assistant
  • More than 10x MoM growth
  • 1,700+ roles available on LinkedIn
• Pharmacy Manager
  • More than 10x MoM growth
  • 700+ roles available on LinkedIn
• Delivery Driver
  • More than 10x MoM growth
  • 10,000+ roles available on LinkedIn
• Retail Assistant 
  • 6.7x MoM growth
  • 3,300+ roles available on LinkedIn
• Business Development Specialist
  • 2.5x MoM growth
  • 2,000+ roles available on LinkedIn
• Customer Service Advisor 
  • 2.3x MoM growth
  • 3,000+ roles available on LinkedIn
• Store Manager
  • 1.8x MoM growth
  • 2,500+ roles available on LinkedIn
• Sales Executive
  • 1.8x MoM growth
  • 5,000+ roles available on LinkedIn
• Customer Success Manager
  • 1.6x MoM growth
  • 500+ roles available on LinkedIn

LinkedIn also analysed the top 10 in-demand skills globally during July 2020 based on the skills required in job postings: 

• Communication
• Business Management
• Problem Solving
• Data Science
• Data Storage Technologies
• Technical Support
• Leadership 
• Project Management
• Digital Literacy
• Employee Learning & Develop

Janine Chamberlin, Director at LinkedIn, said: “COVID-19 is continuing to impact consumer demand which is creating new employment opportunities. In certain sectors, we’ve seen a surge in demand over the last month from companies looking to bolster customer service and support capabilities, with supermarkets, convenience stores and retailers in particular looking for Personal Shoppers and Customer Service Assistants. Companies are looking at how they can deliver a superior experience during these unusual times to meet evolving customer expectations and continue earning customer trust. Strong communication and problem-solving skills are integral to these roles, and LinkedIn is offering people the opportunity to learn these and other essentials skills for free at opportunity.linkedin.com.”

Leona Pakenham, Head of Recruitment at Vision Express, comments: “As a leading Optical retailer and employer, ensuring that we are always focused on delivering the best service to our customers is critical to us. Over the past few months, COVID-19 has seen us make changes to ensure we can continue to support customers with their eyecare needs, and for us, colleagues who can deliver great, personalised customer service has never been more important.”

LinkedIn has made available free LinkedIn Learning courses at opportunity.linkedin.com for anyone interested in pursuing a career in customer service, sales and a number of other in-demand roles.  

Methodology:

LinkedIn analysed job postings data during June and July 2020 to determine the most in-demand roles in the UK based on month-over-month percentage growth. Only premium jobs were analysed. Jobs from the Staffing industry were excluded from the analysis. LinkedIn also analysed the skills listed in job postings globally to note the most in-demand skills by volume. 

About LinkedIn

LinkedIn connects the world’s professionals to make them more productive and successful and transforms the way companies hire, learn, market, and sell. Our vision is to create economic opportunity for every member of the global workforce through the ongoing development of the world’s first Economic Graph. LinkedIn has more than 706+ million members and has offices around the globe.