Sick of the word ‘pivot’ yet? Why constant change is HR’s new normal

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Guest viewpoints HR strategy HR transformation leadership Mark Stelzner

Let’s be honest: If we hear the word “pivot” one more time, we might collectively scream into the nearest ergonomic pillow. What started as a heroic badge of adaptability in 2020 has become a permanent fixture in every strategy slide, all-hands meeting and press release.

Welcome to 2025: the year of the endless pivot. The economy? Still shaky. AI? Evolving faster than we can regulate it. Skills? Obsolete by the time the ink dries on a job description. For HR leaders, the new normal isn’t just change—it’s constant change. And yes, it’s exhausting.

But here’s the thing: Pivoting isn’t the problem. It’s how we pivot that separates chaos from clarity.

How HR is responding to constant change

Right now, our clients are asking big, messy questions:

  • “Do we double down on hybrid or rethink it altogether?”
  • “Should we freeze hiring or hire differently?”
  • “How do we lead when the playbook keeps changing?”
  • “Can we architect systems that anticipate change rather than just respond to it?”

The companies navigating this well aren’t spinning in circles. They’ve accepted that agility isn’t a one-time move. It’s a muscle, and they’re shifting their focus from “reacting fast” to “designing smart.”

Putting space between reaction and redesign

Let’s imagine a scenario we’re seeing play out repeatedly. An HR team spends six months meticulously designing an AI-powered recruitment strategy. The approach checks all the boxes: data-driven, approved by stakeholders, carefully balanced to address both diversity goals and technical requirements, and so on. Then the inevitable happens as an unexpected financial headwind results in a full hiring freeze and likely reduction in force in two divisions, while a confidential mandate (ironically) comes through to simultaneously triple headcount in a newly formed AI unit.

With just days to completely rethink its talent acquisition approach, the team faces the quintessential HR dilemma of 2025: either react hastily and create potential long-term problems or take time to design thoughtfully and appear unresponsive to urgent business needs.

This is where we’re seeing the most sophisticated teams forge a third path. Instead of choosing between speed and quality, they’re implementing what we call “bridge frameworks”: temporary structures with clear expiration dates and decision points built in. They’re transparent about what’s known, what’s still being determined and exactly when stakeholders can expect actions and outcomes.

This approach of creating intentional space between reaction and redesign is becoming standard operating procedure for HR teams that are successfully navigating perpetual change. The old crisis management model of “respond, stabilize, breathe” has given way to a continuous response flow that requires much more deliberate management.

The teams that thrive aren’t just reacting faster. They’re designing systems that anticipate the next pivot before it arrives.

The perpetual beta machine

Remember when transformation was a discrete event with a clear beginning and end? Ah … good times, and the go-live logo cakes were absolutely delicious. Well, those days are a distant memory as we’re now operating in what one client calls “a perpetual beta.” The org chart you finalized last quarter? Already outdated. That three-year strategic plan? More like a wish list with a distant north star.

The hard truth is that we’ve entered an era where stability is the exception, not the rule. Markets recalibrate overnight. Technologies render entire skill sets obsolete within months. And employees, particularly the younger cohorts, view career paths as winding rivers rather than straight highways.

Whether it’s constant leadership changes, restructuring or sudden layoffs, the uncertainty trickles down and affects everyone. People start second-guessing their roles, productivity dips and trust in leadership erodes. As one CHRO bluntly stated, “We spent decades building organizations designed for efficiency and predictability. Now, we need organizations built for resilience and reinvention.”

The human cost of constant change

Let’s not sugarcoat it: The endless pivot is taking a toll. Burnout rates are climbing. The “change fatigue” we witnessed in 2023 has morphed into what psychologists now call “adaptation exhaustion.” New research shows that 66% of American employees are experiencing some sort of burnout in 2025. The data reveals that younger generations are facing significantly higher rates of burnout, with 81% of 18- to 24-year-olds and 83% of 25- to 34-year-olds reporting burnout, compared to just 49% of those aged 55 and older. Employees are increasingly asking, “If everything’s always changing, what can I count on? What’s the point of mastering anything?”

These aren’t just philosophical questions. They’re driving real decisions about where people choose to work and how much they’re willing to invest emotionally in their roles.

4 HR traits to thrive during the Great Pivot

Instead of treating every pivot like a fire drill, leading HR teams are building frameworks, not just responses, such as workforce architectures that flex, not org charts that collapse at the first market tremor. They are also training for adaptability, not just performance, with resilience, systems thinking and ambiguity tolerance as leadership essentials. All of this, of course, is predicated on deep and meaningful partnering across the business. The days of HR waiting for direction are over, and within the best organizations, HR is shaping the questions, not just answering them.

In this period of high volatility, we’ve noticed that organizations thriving in this environment share four common traits:

1. They’ve redefined stability.

Instead of promising employees that nothing will change, they’re creating psychological safety around how things change. Leadership is implementing “change guardrails,” clear principles about how decisions get made, how quickly changes roll out and what support is available.

2. They’re building learning ecosystems.

As the half-life of skills continues to shrink, progressive companies are creating continuous learning environments where knowledge flows in all directions. Reverse mentoring, peer learning networks and rapid skill-sharing platforms are replacing traditional top-down development models.

3. They’re making transparency a competitive advantage.

In a world of constant change, information asymmetry breeds mistrust. Those who share their challenges openly and involve employees in designing solutions are maintaining engagement even through difficult transitions.

4. They’re reimagining career development.

The linear career ladder is giving way to “career constellations,” flexible pathways that allow for lateral moves, skill expansion and even temporary role experiments. A wind power company has built an entire career path philosophy around embracing the human need to continue to learn and challenge oneself, understanding that career progression isn’t always about managing people.

Ways of working that (actually) help with constant change

Beyond the buzzwords, here are three practical approaches gaining traction:

1. Scenario planning as a team sport

Rather than relegating scenario work to the strategy team, forward-thinking organizations are involving broader groups in imagining different futures and identifying early warning signs. There can be endless permutations, so focus on high-probability and high-impact outcomes within your favorite four-box.

2. Seeing if your pulse is racing

Annual engagement surveys can’t capture the rapid shifts in employee sentiment. Real-time feedback tools are becoming essential for sensing when pivot fatigue is reaching critical levels. Even anonymized inputs can help you understand where to focus your (limited) time and resources.

3. Capability mapping for total workforce management

Instead of focusing solely on current roles, organizations are cataloging transferable skills and creating visibility into how these skills can be deployed across different business needs. This includes your contingent, contractor and seasonal labor force to capture a complete and global view of talent and capabilities.

Yes, it’s still annoying. But it’s also the job

Your pivot foot might be cramping, but the truth is that this isn’t going away. We’re in a world where strategies expire fast, expectations are fluid and transformation isn’t a destination; it’s a working draft.

So, instead of groaning at the next turn, maybe we shift the lens. Each one is a signal. A chance to realign. To let go of what no longer serves. To test what might be.

The real opportunity in 2025? Stop resisting the pivot and start owning it. Because the organizations that can turn this constant motion into a strategic advantage won’t just survive, they’ll define what work looks like for the next generation.

And perhaps, just perhaps, we’ll eventually find a less annoying word.

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