More than a third of human resources leaders, 38%, are piloting, planning implementation or have already implemented generative artificial intelligence in their functions, according to a report by Gartner. This is up from 19% in June 2023.
“More organizations are moving from exploring how generative AI might be used to implementing solutions,” Dion Love, VP of advisory at Gartner HR Practice, said in a press statement. “Yet, the same Gartner survey revealed that 67% of HR leaders reported they do not plan to add any GenAI related roles to their function in the next 12 months.”
The top use case HR leaders said they prioritize is service delivery with an employee-facing chatbot, cited by 43%. Others are HR operations and recruiting, cited by 42% and 41% of hiring managers, respectively.
However, two-thirds of HR leaders surveyed said they do not plan to add generative AI roles to their function in the next 12 months. In addition, the expected headcount change within the HR function due to generative AI adoption has decreased; in January, the average change expected by respondents was a decline of 5.1% versus June 2023, when the average expected change in HR headcount was a 6.7% decrease, according to the report.
Gartner surveyed 179 HR leaders on Jan. 31 for the report.